<aside> 🌐 Our ecommerce site is powered by Off Script. They help entrepreneurs launch curated marketplaces and will help make your shopping experience as smooth as possible. If you have any questions while shopping, their dedicated support team is always just an email away at [email protected]. Your orders will be fulfilled directly by the brands on this website, ensuring a seamless process from start to finish.
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When returning a product, you as a customer pay the return shipping, unless a return label is included in the package or otherwise stated. The item must be sent back to the address of the brand you have bought from within 14 days from the date the notice of exercise of the right of withdrawal was submitted to Off Script. The product must be sent well packaged, in good condition, and in the original box. The customer is responsible for the condition of the goods you have received the package, and during return shipping unless otherwise stated. Due to the nature of some of the products selling in our marketplace, some of the brands selling their products does not offer returns.
The customer's liability ceases when the merchant has received the return. We will assist you with your return, and you can expect to get a refund within 14 days after your return.
For any questions about your order, including returns, complaints, or product-specific inquiries, please reach out to us directly. We will handle every question and, if necessary, liaise with the relevant brand on your behalf. Should the need arise, we can forward your concerns to the respective brand for a more specific resolution.
For questions related to the purchase process, such as difficulties in the checkout funnel or any discrepancies in shipping details, please don't hesitate to contact our customer support team. We are here to assist you throughout your purchase journey and will collaborate with the brand to rectify any shipping concerns or other issues that might arise.
Please feel free to contact us at [email protected].
When buying from this store, the orders will be fulfilled by the brands. You can buy items from many different brands, and they will all be sent directly to you. This store is run on a platform called Off Script. Off Script helps creators, media houses, and communities to start their own online marketplaces.
This store operates as a marketplace selling products from multiple brands, so delivery times can vary. Estimated delivery time is 3-7 days. You will always receive an email when your order has been shipped.
If you need to get in touch with customer service to request your order, you can either reach out to the brand directly or to [email protected].
We would also like to inform you that an order with goods from several different brands will be sent in different consignments.
At times, some of our brand partners may ship their products from abroad. In such cases, there may be a customs fee that you might have to pay temporarily when receiving your delivery.